Submit a request
Support is answered Monday - Friday, 8am - 5pm EST | UTC -5
For more information on how your theme works, please visit our Documentation.
- - Questions regarding theme settings/features
- - Minor updates to correct errors within the default theme and code
- - Bug fixes
It does not include
- - Customizations or code edits that involve changing theme functionality
- - Editing errors or issues created by the admin Rich Text Editor, admin content edits, or theme file edits
- - Integrations or installation of third party apps or assistance with any errors that an app may create
- - Theme update installations
Errors created by an app
If an error has occurred since installing an app, it is recommended to contact the app developer
If you're looking for help customizing your theme, integrating with third party apps or theme update installations, assistance is available, but an hourly charge will be applied. Completion time will be dependent on the current updates themes require.
If you need a quicker response, HeyCarson offers custom project quotes starting at $85 USD an hour and pre-paid hours in 10, 25 & 40 hour increments.