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Support is answered Monday - Friday, 8am - 5pm EST | UTC -5


For more information on how your theme works, please visit our Documentation.


Support includes


It does not include


Errors created by an app

If an error has occurred since installing an app, it is recommended to contact the app developer


Theme customizations

If you're looking for help customizing your theme, integrating with third party apps or theme update installations, assistance is available, but an hourly charge will be applied. Completion time will be dependent on the current updates themes require.

If you need a quicker response, HeyCarson offers custom project quotes starting at $85 USD an hour and pre-paid hours in 10, 25 & 40 hour increments.

Click to visit HeyCarson for theme customizations



Enter the full admin URL, ie If you do not have a store yet, just type 'N/A'

If you've hidden your storefront, providing us with your *storefront password* would speed up our evaluation. Remember, never share your Shopify login password with a 3rd party.

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