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Support is answered Monday - Friday, 8am - 5pm EST | UTC -5

For more information on how your theme works, please visit our Documentation.

Support includes

- Questions regarding theme settings/features
- Minor updates to correct errors within the default theme and code
- Bug fixes

It does not include

- Customizations or code edits that involve changing theme functionality
- Editing errors or issues created by the admin Rich Text Editor, admin content edits, or theme file edits
- Integrations or installation of third party apps or assistance with any errors that an app may create
- Theme update installations

Errors created by an app

If an error has occurred since installing an app, it is recommended to contact the app developer

Theme customizations

If you're looking for help customizing your theme, integrating with third party apps or theme update installations, assistance is available, but an hourly charge will be applied. Completion time will be dependent on the current updates themes require.

If you need a quicker response, HeyCarson offers custom project quotes starting at $85 USD an hour and pre-paid hours in 10, 25 & 40 hour increments.

Your email address

Name (First and Last)

Shopify URL

Enter the full admin URL, ie http://www.storename.myshopify.com. If you do not have a store yet, just type 'N/A'

Storefront Password(optional)

If you've hidden your storefront, providing us with your *storefront password* would speed up our evaluation. Remember, never share your Shopify login password with a 3rd party.

Select your theme

Theme Version

Find your theme version in the Theme Editor: https://redplugdesign.zendesk.com/hc/en-us/articles/4405966815891

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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